Essential Skills for Healthcare Front-Line Leaders: What Great Leaders Do

Well managed healthcare organizations do many things well – they are particularly effective at developing and leveraging front-line leaders (supervisors, team leads, leads, etc.). It takes more than just efficient workflow and smart processes – it takes focused and consistent leadership at the work unit level to drive results.

What attendees will learn:

• The core competencies associated with highly effective healthcare leaders

• Tips and techniques for developing effective front-line leaders

• The leader’s role in process and performance improvement

• How “smart” leadership can improve outcomes, customer satisfaction, and quality

• How to implement tactics that can reduce “leadership variance”

• How effective leaders leverage proven communication tactics that get results

• How to “hardwire” vital behaviors in staff that lead to better results and sustained performance

 In addition to the live webinar program, attendees will also have access to a host of tools and leadership resources at no additional change.